Call Centers

Call Center Scheduling

Call center scheduling involves providing sufficient staffing levels to handle expected call volumes while minimizing customer waiting time and idle time for your agents.

First check out our simple online employee scheduling software.

If your scheduling is rather simple and you don’t need all the “bells and whistles” take a look at our Series 1 Simple Shift Scheduler that provides a 1 month calendar to schedule up to 50 employees and 50 shifts or tasks.

If your customer contact center, help desk or technical support group needs software to schedule a nearly constant number of people each shift, one of our Series 3 Template Schedulers can be used to create either fixed shift or rotating shift schedules with either fixed or rotating days off for up to a year using repeating shift patterns.

If your call center, or 911 center call volumes vary considerably during the day and you need software to schedule your staff to meet time-varying call loads, one of our Series 4 Complex Schedulers can be used to identify numerous daily shifts and to assign your support staff to meet those time-varying call volumes.

If your call center scheduling would benefit from the use of split shifts for your customer service representatives, our Series 7 Split Shift Schedulers can be used to assign your people to either one or two shifts each day.

If, on the other hand, your staffing needs can be met by people working 5 eight hour shifts a week, one of our Series 2 Automatic Shift Schedulers will automatically assign up to 200 people to 10 daily shifts for 1, 2, 3 or 4 weeks while keeping track of employee shift preferences and vacation requests.

If you need to assign your people to tasks or clients throughout the day you should check out our Series 21 Perpetual Task Schedulers and our Series 22 Multi-Task Schedulers.

If you want a straight-forward quick and easy scheduler for up to 10 shifts and 1.000 employees try our Series 23 Quick and Easy Shift Schedulers.

Click here to learn more about our Series 3 Template Schedulers

Click here to learn more about our Series 4 Complex Shift Schedulers

Click here to learn more about our Series 7 Split Shift Schedulers

Click here to learn more about our Series 2 Automatic Shift Schedulers

Click here to learn more about our Series 21 Perpetual Schedulers

Click here to learn more about our Series 22 Multi-Task Schedulers

Click here to learn more about our Series 23 Quick and Easy Schedulers